Privacy Policy – Healthcount
At Healthcount, your privacy is our priority. We know that logging your health is personal, so we've designed Healthcount to keep your information secure, private, and fully under your control.
No ads, no data sales: your health data is never shared with advertisers or sold to third parties.
Private by default: other members and employers cannot see your entries, and we do not share them unless you export them or choose to share your cycle dates with a partner. Some features send what you enter to OpenAI, which provides the AI model that reads it and writes the reply. Our section on features that use AI lists which ones, and what each sends.
Secure storage: all data is stored with modern encryption and security practices to protect your information.
You're in control: you can export your data at any time, or delete your account if you choose to stop using Healthcount.
Features that use AI
Some parts of the app send what you enter to OpenAI, which provides the AI model that reads it and writes the reply. Your name, email address and account ID are not sent with it. This is what each one sends. It was last reviewed on 27 September 2026.
- Typing into your diary: the words of each thing you log, with your most recent weight. Anything our own rules can read, such as a weight, a dose or a goal, is not sent. A symptom you type is sent on its own.
- The daily feedback in your diary: your age, gender, weight and goal; your food and exercise totals for the last 7, 30 and 90 days, and your weight change over 90 days; and everything logged that day, as you wrote it. In food journal only mode it sends your age, gender and the last 7 days of entries as you wrote them, with no weights or numbers.
- Your guide: what you write to it and up to 10 earlier messages from the same day; your age, gender, height, weight, goal and activity level; your goals, a summary of your weight history and your average macros; the last 7 days of food and a list of up to 50 foods you have logged; today's diary in the order you wrote it, the notes you wrote in the last 7 days and the hunger and thoughts you noted after meals, all in your own words; your medication plan, last 20 doses and next dose date; up to 50 symptoms with how bad they were; your last 6 period dates; how you said you felt in check-ins; and the names of your saved meals. In food journal only mode it sends no calorie or macro figures. When your guide looks something up to answer you, what it finds is sent too: up to 14 days of diary entries and notes, weights, doses with the injection site, and symptoms.
- Meal photos: the photo, and then the name and amount of each food found in it.
- Fridge meal ideas: the photo of your fridge or the list you type, with protein and fibre targets worked out from your last 7 days of food and your gender. In food journal only mode the targets are left out.
- Naming a saved meal: its ingredients.
- Voice input in the diary: on iPhones and iPads, and in browsers that cannot turn speech into text themselves, the recording is sent to OpenAI to be written out. Other browsers do this with their own speech service, which the browser's maker runs, not us.
- The macro calculator: the foods you type into it.
OpenAI's published policy for its API says data sent through it is not used to train its models unless the customer opts in, and that by default it is kept for up to 30 days to check for misuse, longer only where the law requires it or where that is reasonably necessary to protect its services or anyone else from harm. It is on OpenAI's data controls page.
The Ask AI assistant on our public pages is covered separately below.
When you fill in a form
This covers the forms on our public pages: requesting a pilot, the employer policy starter pack, the printable dose chart, the employer cost calculator, price-drop alerts, the free PDF guides on our blog and the founding members box on our dose calculator pages. It was last reviewed on 27 September 2026.
What we keep
- Requesting a pilot: your name, email address, organisation and message.
- The policy starter pack, the dose chart and the cost calculator: your email address and which of these forms you used. The figures you type into the calculator stay on your screen and are not sent to us.
- Price-drop alerts: your email address, the medicine and dose you picked, and your price limit if you set one.
- The free PDF guides: only if you choose to leave it, your email address and which guide you were reading. The download never needs one.
- Founding members: your email address, the page you were reading, where you said you are with treatment if you picked one, and whether you said you would be happy to talk to us.
With each one we keep the date and time you sent it. It is saved in our database, which Supabase runs for us.
Who sees it, and what we use it for
Each time you send a form, a copy is emailed to our team through our email provider, so we can read it and reply to you personally. Sending a form does not email you anything automatically. We use what you send only to get in touch with you personally and, for price-drop alerts, to send the alerts you asked for once they start. They are not running yet. If you leave your email on a free guide or join the founding members, the form says we may email you now and then about Healthcount: that is what we do with those addresses, and we stop as soon as you reply to ask, or email anna@healthcount.app. If you said you would be happy to talk, we may email you to arrange it. We never sell your details.
How long we keep it
We keep it in our database until you ask us to delete it, which you can do by emailing anna@healthcount.app. If you delete your Healthcount account, anything sent through these forms with the same email address is deleted from our database too.
The copy emailed to our team is separate, and deleting your account does not remove it. It stays in our team mailbox until we delete it there. If that email could not be sent at the time, the details are sent to our team later in a daily summary email, which stays in the mailbox in the same way. To have your emailed copies deleted as well, email anna@healthcount.app.
Emails we send to members
If you have a Healthcount account, we send you one kind of email through our email provider. Nothing in it is advertising. It was last reviewed on 19 September 2026.
- The weekly summary: once a week, a short recap of your week in the app: your weight, how many diary entries you made, the symptom you noted most, whether a dose was logged and your weekly check-in. You can turn it off in Settings.
- It has a link to stop it, and you can also turn it off in Settings.
The Ask AI assistant
The Ask AI button on our public pages opens a chat assistant. This is what happens to what you type into it. It was last reviewed on 14 September 2026.
What we keep
- Each question you ask, the answer you were given, the page you asked it on, and the date and time.
- Email addresses and phone numbers are removed from questions and answers before they are saved. Anything else you type, such as a name, is saved as you wrote it, so please leave personal details out.
What we do not keep
We do not save your IP address or any account details with your questions, even if you are logged in. Our server does use your IP address, in its memory only and never saved, to stop any one connection sending too many questions.
Who sees it
To write each answer, your question and the earlier messages in the same chat are sent to OpenAI, which provides the AI model. This happens before anything is removed, so OpenAI receives exactly what you typed.
Our team reads the saved questions, including in a daily summary emailed to us through our email provider, to see what people want to know and to improve the answers.
How long we keep it
We keep saved questions in our database for up to 12 months.
The daily summary emailed to our team includes each question and its answer, and those emails are not covered by the 12 months: they stay in our team mailbox until we delete them there. We do not save your IP address or account with a question, so we cannot tell which ones are yours. If you want one deleted from both, email anna@healthcount.app with what you asked and roughly when.
Healthcount is built as the simplest way to track your health, and we believe simplicity applies to privacy too. No hidden terms, no complicated opt-outs, just clear and transparent practices.